Multiple Sites, Chats, Departments and Operators
Use the Multiple Websites feature to have the same Operators answer all your chats. Use Departments to divide up your Operators into separate queues (such as Sales, Tech Support or Billing).
Lead Generating Machine
Instantly chat with Visitors before they leave your web site. If you're offline, the Offline Message Form lets Visitors send you a message that gets sent to your email inbox.
Proactive Sales Tools
With Auto Pop-Ups, you can send floating Live Chat invitations based on Visitor's current page, time on site and other rules you set.
Reporting
Alive Chat PRO and Alive Chat PRO+ offer reporting tools that allow you to gauge how effective your Operators are (missed chats, response times, etc.) as well as a downloadable listing of everyone who visited your website.
Easy Flow of Communication
Mobile Chat allows you to chat from your mobile device(s) with Visitors. Operator Chat allows you to chat internally with your Operators. Private Chat allows Operators to join in on existing chats to assist other Operators.
Productivity Tools
Tabbed Chats, Canned Phrases, Auto-End Chat if Visitor does not respond, Visual/Audible alerts and more keep you and your staff on top of things.
