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eMarketeer

"Just wanted you to know we've been struggling with phone support for 8 years now. Six months ago we added WebsiteAlive and Alive Chat as a support option for our customers and we're so happy with the results. While still offering phone support, our customers use live chat 9 times out of 10. Each chat session is shorter than a phone call and the ability for an agent to handle multiple customers at a time vastly reduces the amount of agents needed. We were concerned our customers would rate our service or personality lower because of chat, but they don’t.
Thanks!"


Robert Baldinger - Co-Founder & CTO | eMarketeer.com

Region: UK | Industry: eCommerce

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Oakley Signs & Graphics

"I wanted to let you know that I could not be happier with WebsiteAlive. It has played a large role in helping us reach even higher levels of customer service. We looked at a ton of other "Live Chat" systems and found WebsiteAlive to clearly offer the best of breed. It's easy to setup, easy to use, and rich in features. Any company not using WebsiteAlive is nuts."


Scott Levitt | www.oakleysigns.com

Region: UK | Industry: Advertising

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Collage Video

"Collage Video has been using WebsiteAlive for over a year. It's great -- our customers are happy and our operators are happy. We had looked at lots of other options. But, the WebsiteAlive system had all the features and functionality we could ever imagine. In the end, it was the "no brainer" solution."


Jim Kraft | www.collagevideo.com

Region: US | Industry: VIDEO

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Granite Web Design

"We spent a lot of time analyzing Live Chat solutions to recommend to our clients and after careful review, we found Alive Chat to be the best overall value. The flexible functionality combined with a reliable infrastructure has made this a valuable add-on service for our ecommerce customers. The service has performed consistently even during the traffic spikes of the holiday season. We recommend Alive Chat to any business looking for the best value available in a Live Chat solution today."


John D. Contrino | www.granitewebdesign.com

Region: US | Industry: Web

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Ballena Technologies

"We were looking for a way to advance our current technology (interactive 3-D venue visualization) with our clients through LIVE CHAT. We feel that partnering with websitealive.com will increase ticket sales, and customer service for our clients by adding their CHAT component to our system. Now consumers will have the luxury of viewing a seat at one of our many sport and entertainment venues around the country and be able to interact with our clients instantly."


Steve Stonehouse | www.seats3d.com

Region: US | Industry: Sports & Entertainment

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Coastline Community College

"I just wanted to take the time to let you know how much success we are having using your live chat product. The system is easy to use, efficient, and in tough budget times allows Coastline Community College to serve students that we would not otherwise be able to serve. We currently use your product to within our counseling department and in our transfer center. Students love it!"


Dr. Shalamon A. Duke | www.coastline.edu

Region: US | Industry: Education

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AccuConference

"We were searching for another way to better respond to our clients and Alive Chat has provided that to us. We have been able to dramatically increase our ability to respond to customers needs and now we have the ability to provide numerous lines of communication. Working with Alive Chat has made taking care of our customers questions quick and easy and our customers really like being able to reach us through a chat system."


Rob Anderson | www.accuconference.com

Region: Global | Industry: A/V & web

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Fix My Playstation

"We've been happy WebsiteAlive customers since August 2005 when we decided to test the concept of Live Chat on our Playstation repair service site. The interface is very easy to navigate and use, and customers love the ability to ask quick questions regarding their sick video game consoles."

"WebsiteAlive ability to report referring URLs gave us a critical insight within minutes of installing the chat code on our pages. We long suspected that our customers were searching geographically for repair centers in their cities, and when we checked our first new visitor's referring URL we found that they'd searched Google for "playstation repair in San Diego". We have used this knowledge to significantly increase our traffic and sales over the past 4 years."


Bob Leyland | www.fixmyplaystation.com

Region: US | Industry: Entertainment & Gaming

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Personalize Gifts

"I have tried many other live chats for my website ( www.personalizegifts.com ) but none can compare to your software. When I found your site for Live Chat I was sold immediately on your ability to mobilize to my wireless phone so that I can have 24 hour access to my customers. Another feature I love is the icon tags which allow me to see which search engines my customers are finding my site on, plus I can save these tags for future use. Your footprints are absolutely amazing, another plus! I am so impressed and satisfied with your software, your tech support and engineers and as an extra incentive you have the best price around."


Charlene | www.personalizegifts.com

Region: US | Industry: Retail

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IT on Command

"ITonCommand has experienced a notable increase in online conversions since subscribing to Websitealive's Alive Chat Pro. Search Engine Optimization is our primary source of lead generation, so having the ability to engage with our online visitors is paramount to our SEO success. The visitor tracking data allows us to analyze keyword effectiveness, web page visits and online conversions in real-time, improving the ROI of our SEO efforts. And since ITonCommand is a hosted IT Outsourcing solution, we're big fans of getting our Live Chat via a hosted model--no software to download or manage! Websitealive is an affordable, effective marketing and sales tool!"


Annette Nueske | www.itoncommand.com

Region: US | Industry: Web & Networking

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Ultimate Fitness Gear

"WebsiteAlive helped our company with placing the chat script on our website. They worked directly with the developers of our site and took care of all of the technical side of things. Not only does the chat look nice and flows with our site, but service we received from WebsiteAlive is well worth the expenses. We wanted to offer our customers another source for customer service and after finding WebsiteAlive we knew this was perfect. Their customer tracking tool is very cool and a great tool to have, since we can see what our customers are doing on our site at any given moment."


Derek Cladek | www.ultimatefitnessgear.com

Region: US | Industry: Sports

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Goldshield Direct

"Our conversions and sales have improved because of greater customer confidence. The support provided by Dustin Yu and the Websitealive staff is excellent. I am extremely happy that we have chosen WebsiteAlive instead of other costlier options."


Ryan Scott | www.goldshielddirect.com

Region: US | Industry: Health & Wellness

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