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Frequently Asked Questions
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Live Chat Software Related
AliveChat Related
What is Live Chat Software?
Live Chat Software in terms of an e-commerce aspect is software used by online businesses for their company representatives to communicate with their web site visitors in real-time.
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What is an ASP (application service provider)?
An "ASP" or Appplication Service Provider (other related terms include "SaaS" or Software As A Service, On-Demand) is an online network that is accessible through the Internet instead of through the installation of software. It is quickly integrated with other Web sites and the services are easily implemented and scalable. An example of an ASP is AliveChat. Our licenses are based on a monthly, quarterly, or annual subscription model.
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What is 'Push Technology'?
An Internet technology that sends prearranged information to users before they actually request it. The user sets up a profile specifying the type of information that they require. An example of push technology used in AliveChat is the URL hotkey feature. Using the hotkey feature, visitors can receive web pages that the operator sends to them. AliveChat's Proactive Chat feature is another example of push technology as visitors receive chat requests that are initiated by the operator.
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How do I get started with AliveChat for my web site?
Getting started with AliveChat is very simple. Once you register for an AliveChat account, you will be supplied with HTML/Javascript code to insert on your web site. Once your web pages have the code included, just log in as an operator and start taking chats. No software to download or servers to configure! The entire process is geared towards "dummies" but at the same time AliveChat is equipped with many advanced features which makes it a very comprehensive application. Since AliveChat is a 100% hosted solution which requires no servers to configure, maintain, or update.
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What makes WebsiteAlive different from other live chat companies?
Live chat systems can become very complex and difficult to use. We've engineered AliveChat so that anyone can use it, right when they first log into the system. All our interfaces (Visitor, Operator, Administrators) are web based, cross-browser and multi-operating system (OS) compatible, meaning you can use AliveChat no matter if you are on Windows, Mac, or Linux!
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How much does AliveChat cost?
AliveChat has 3 pricing models. For the licensing models, visit our products page.
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Can you do proactive chats and site monitoring with AliveChat?
Yes, you can monitor visitors on your web site in real-time. You can also send 'proactive' chat invitations to those visitors.
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I have multiple web sites I would like to support. Is this possible with AliveChat?
Yes, with AliveChat's visitor tracking software, you will know which URL they are coming from, before you start any chat sessions.
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Can I host AliveChat on my own servers?
No.
AliveChat is a fully hosted, subscription based software service. AliveChat LITE, PRO, PRO+, and SERVER is hosted by our servers located in two of the world's fastest, most secure and reliable data centres - ThePlanet (www.theplanet.com) and Softlayer (www.softlayer.com). By offering AliveChat on a software as a service (SaaS) model, WebsiteAlive will be able to take care of all server, network, and code update issues seamlessly. This will allot your organization more time to spend on your core competencies.
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I want my organization's version of AliveChat to be hosted on a seperate server. Is this possible?
Yes, WebsiteAlive will be offering dedicated server options in which WebsiteAlive will host your AliveChat application on its own dedicated server. The AliveChat version associated with this is AliveChat SERVER.
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Is AliveChat compatible with pop-up blockers?
Yes. Visitors, Operators, and Administrators need not to worry about pop-up blocking software disabling functionality of AliveChat.
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Is AliveChat compatible with Cookies?
Yes and No. For your web site visitors, if they disable cookies, you will not be able to track them via the site monitoring tool, but you can still initiate proactive chats. For the operator browser, we recommend enabling cookies.
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What operating system platforms and browsers is AliveChat compatible with?
AliveChat 3 has been tested to work with Microsoft Windows 2000, XP, Vista, Linux, and Mac OS/X. The browsers that are compatible include the current versions of Safari, Firefox, Netscape, and Internet Explorer.
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Do you offer Outsourced Operators?
Yes. WebsiteAlive offers Outsourced Operator services for online businesses that would like to reduce in-house support costs by outsourcing their chat operators. Please visit our Virtual Operators page for more details.
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