• What is Live Chat Software?
• What is an ASP (Application Service Provider)?
• What is “Push Technology”?

AliveChat Related

• How do I get started with AliveChat Software for my website?
• What makes WebsiteAlive different than other live chat software companies?
• How much does AliveChat Software cost?
• Can you do proactive chats and site monitoring with AliveChat Software?
• I have multiple websites I would like to support. Is this possible with AliveChat Software?
• Can I host AliveChat Software on my own servers?
• I want my organization's version of AliveChat Software to be hosted on a separate server. Is this possible?
• Is AliveChat Software compatible with pop-up blockers?
• Is AliveChat Software compatible with cookies?
• What operating system platforms and browsers is AliveChat Software compatible with?
• Do you offer Outsourced Operators?

What is Live Chat Software?
Live Chat Software is software used by online businesses for their company representatives to communicate with their website visitors in real-time.
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What is an ASP (Application Service Provider)?
An "ASP" or Application Service Provider (other related terms include "SaaS" or Software-as-a-Service, On-Demand) is an online network that is accessible through the Internet instead of through the installation of software. It is quickly integrated with other websites and the services are easily implemented and scalable. An example of an ASP is AliveChat. Our licenses are based on a monthly, quarterly, or annual subscription model.
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What is "Push Technology"?
An Internet technology that sends prearranged information to users before they actually request it. The user sets up a profile specifying the type of information that they require. An example of push technology used in AliveChat is the URL Hotkey feature. Using the Hotkey feature, visitors can receive web pages that the operator sends to them. AliveChat's Proactive Pop-Up Chat feature is another example of push technology as visitors receive chat requests that are initiated by the Operator.
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How do I get started with AliveChat for my website?
Getting started with AliveChat is very simple. Once you register for an AliveChat account, you will be supplied with HTML/Javascript code to insert on your website. Once your web pages have the code included, just log in as an Operator and start taking chats. No software to download or servers to configure! The entire process is easy to implement. And since AliveChat is a 100% hosted solution, it requires no servers to configure, maintain or update.
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What makes WebsiteAlive different from other live chat companies?
Live chat systems can become very complex and difficult to use. We've engineered AliveChat so that anyone can use it, from the first time they log into the system. All our interfaces (Visitor, Operator, Administrators) are web based, cross-browser and multi-operating system (OS) compatible, meaning you can use AliveChat if you are on Windows, Mac or Linux!
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How much does AliveChat cost?
AliveChat has three pricing models. See our latest licensing models.
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Can you do proactive chats and site monitoring with AliveChat?
Yes, you can monitor visitors on your website in real-time. You can also send “proactive” chat invitations to those visitors.
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I have multiple websites I would like to support. Is this possible with AliveChat?
Yes, with AliveChat's visitor tracking software, you will know which URL they are coming from, before you start any chat sessions.
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Can I host AliveChat on my own servers?
No. AliveChat is a fully hosted, subscription based software service. AliveChat Lite, Pro, Pro+, and SERVER is hosted by our servers located in two of the world's fastest, most secure and reliable data centers - ThePlanet (www.theplanet.com) and Softlayer (www.softlayer.com). By offering AliveChat as a Software-as-a-Service (SaaS) model, WebsiteAlive can take care of all server, network and code update issues seamlessly. This allows your organization more time to spend on your core competencies.
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I want my organization's version of AliveChat to be hosted on a separate server. Is this possible?
Yes, WebsiteAlive will be offering dedicated server options in which WebsiteAlive will host your AliveChat application on its own dedicated server. The AliveChat version associated with this is AliveChat SERVER.
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Is AliveChat compatible with pop-up blockers?
Yes. Visitors, Operators and Administrators don’t have to worry about pop-up blocking software disabling functionality of AliveChat.
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Is AliveChat compatible with Cookies?
Yes and No. For your website visitors, if they disable cookies, you will not be able to track them via the site monitoring tool, but you can still initiate proactive chats. For the Operator browser, we recommend enabling cookies.
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What operating system platforms and browsers is AliveChat compatible with?
AliveChat has been tested to work with Microsoft Windows 2000, XP, Vista, Linux, and Mac OS/X. The browsers that are compatible include the current versions of Safari, Firefox, Netscape and Internet Explorer.
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Do you offer Outsourced Operators?
Yes. WebsiteAlive offers Outsourced Operator services for online businesses that would like to reduce in-house support costs by outsourcing their chat operators.
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