Features - Screen Sharing
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Amazing For Customer SupportWant to walk a customer, step-by-step, through a sale? Add Live Screen Sharing to your AliveChat package and instantly view a customer's desktop during your chat.See the customer's desktop in real-time and help them even further. It's like being there! Get a Real Time Desktop View of your Customer's Screen. Is your customer having a problem with their order? Just invite them to start screen sharing and you can solve the problem visually. Your support team can guide the customer through their shopping cart, assist them with order completion and fix any computer issues in a flash. |
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Your Chat Operators get a fast, clear and effective method of fulfilling their sales and support objectives, and your customer gets a level of assistance beyond even what live chat can offer. |
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Why Use Our Live Screen Sharing Solution?1) Compatibility––Our solution works on any computer platform - this means any Operating System (Windows, Mac, Linux) with any Java-enabled browser (Internet Explorer, Firefox, Safari).2) Simplicity––Live Screen Sharing is drop-dead simple to use. No complicated installations, no technical headaches: every single one of your visitors can take advantage of it. What are the Benefits of Screen Sharing? Hands-On Support––No need to second-guess what the customer is describing. Look straight into their computer and see exactly what they are seeing. Save confusion, errors, and time. |
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| A Big Increase in Sales––Guide the customer through the right parts of your website and specific areas of a web page. Help add items to shopping carts and move the purchase process forward. In short: convert more browsers to buyers. What are the System Requirements? All you (and your visitors) need is a standard web browser, an Internet connection and Java. Nothing is installed on either the Operator or visitor ends. No Remote Desktop applications, no complicated port-sharing. It just works. How Much Does it Cost? A Live Screen Sharing license starts at $29.95 per month, in addition to any AliveChat license you may already have. Each license allows an Operator to start a Live Screen Sharing session with any visitor at any time of the day. If you need multiple, simultaneous Live Screen Sharing sessions, you can purchase additional licenses. |
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