Dynamic Chat Buttons–– Depending on the online status of your Operators, your Live Chat Support Button will change and your visitors will instantly know if you're available to chat. You can also create your own custom dynamic online/offline buttons, which can be designed to perfectly match the look of your website.


Your Operator is online and ready to chat


Your Operator is offline or away

Capture Leads When You're Offline–– Capture all those prospective visitor requests even when you don't have anyone operating AliveChat. With the Offline Email Form, you can prompt visitors you may have missed to leave a contact email, and a message.

Send a Chat Transcript to any Email Address.–– Perfect For Your Customers: After every chat, your visitor can request a full transcript, sent instantly to his/her inbox for future reference.

 Ideal For Quality Assurance––Live chat sessions can be automatically emailed to a specific inbox at the end of every chat session, which means you are always in the loop.

Search and Filter Previous Chat Transcripts–– Find an Older Chat Instantly: All your Operators can search for previous live chat sessions, sortable by Date, Visitor Name or IP Address. If a customer tells you "I talked about this last time with someone," your Operator can have that information in seconds.