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How It Works - Hotkeys

Don't Retype Everything. You Can Save Frequent Phrases.


Select a Hotkey to Send to Visitor
Many of your customers are going to have similar questions. Make sure you've got your answers complete and ready by saving several in advance.

Save a Ton of Time.

The Hotkeys feature in AliveChat allows Chat Operators to save frequently used phrases and URLs and easily re-use them during chat.

Administrators have the option of creating Hotkeys across an entire company, or Operators can create their own Hotkeys tied to their individual accounts.

Hotkeys Can Be Phrases, Addresses and Images.

Your Operators will have common phrases, a series of web addresses (URLs, and frequently requested images at their disposal.

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Fast Fact:

For ecommerce businesses, live chat is a strategy for reducing shopping-cart abandonment which, from recent research conducted by www.marketingsherpa.com, averages 59.8 percent. Live chat extends communication opportunities between buyer and seller while maximizing the customer’s overall satisfaction with their website experience.