Convert More Sales By Sending Pop-Up Invitations.

A Proactive Live Chat request (also known as Proactive Pop-Ups) lets you and your chat agents invite a website visitor into a chat without the visitor having to request it first. It's available in all our AliveChat versions and is the best way to take advantage of the Live Site Monitor.

Reduce That Dreaded Shopping Cart Abandonment! Before your customers leave your website and possibly go to a competitor invite them to chat. When you find a customer who needs some additional help, you can send them a simple prompt, asking them to chat with you. Instead of clicking on the standard Chat Now! button, they will be greeted by a friendly, unobtrusive notification, offering a live chat with you, or your Operator. This notification works through pop-up blockers and is cross browser compatible. It's also called a Proactive Pop-Up.

One of the best ways you can make conversions is by catching those customers who need that extra little bit of support. No matter how good your website's text is at selling your company, there are some visitors who simply won't be reached by a static page. A Proactive Live Chat keeps them engaged, and asking questions.

It's far less likely that a customer will abandon their shopping cart once a company agent has started a live conversation with them. It's all too simple for a customer to close a static browser window, but a company who engages with its visitors––in real time––has a far greater chance at customer retention.

Gear Your Proactive Pop-Up to Specific Pages.

You can create custom Proactive Pop-Ups for the different pages of your website. You can have a pop-up for general questions about your site and company, and various other pop-ups for promotional coupons, specialized areas of the site and so on.

With our Live Site Monitor, it's simple to know where every user is at all times, and aim your Proactive chats towards the appropriate subject.

Example Customized Proactive Pop-Ups