Search past chat conversations

Chat Transcripts are saved chat session conversations between an operator and web site visitor. AliveChat automatically saves these conversations after each chat session is completed.

Visitor Side - At the end of a chat, the web site visitor has an option to view the current chat transcript and send it to their own email inbox for later use.

Operator Side - An operator can search for past chat sessions within their operator console. Searches can be sorted by Date, Visitor Name, or IP Address.

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