What does 'License' mean?
A license is a concurrent operator account. For AliveChat software, you can create as many Operator accounts as you wish, but the license will determine how many Operators will be logged in at one time. For example, if you have 2 licenses, then up to 2 Operators can be logged in at a time to chat. You can easily purchase additional licenses through our Shopping Cart.
Is there a contract?
There are no contracts. You can pay month to month, and cancel at anytime. We do however offer a discount of 10% for 1 year pre-payment.
What type of support can I expect?
We're available via phone, chat, or email M-F 8AM-5PM CST. If you have emergency issues, we also have support to make sure you're covered on off hours and holidays.
Do you offer invoicing?
Yes, we can set up invoicing for your account. Please contact firstname.lastname@example.org.
Can WebsiteAlive set up everything for my site?
Yes, we have additional fee-based services for customization and configuration to make sure you've set things up correctly and quickly. Please inquire within via email@example.com.