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Higher Conversions

You've built a great site. You've invested money in advertisements.
What happens when people finally reach your site?

They leave. Not having an 'Online' Live Chat presence is like being closed for business. Alive Chat can bring your site alive and add instant credibility by letting your customer know there's someone there to help.

Instant Response

In a recent MIT study, the odds of contacting a lead if replied in 5 minutes versus 30 minutes drop 100 times.

In plain English, the faster you respond, the better chances you have to convert. In today's competitive market, consumers demand instant responses to their questions. They're also busy and don't have all day to search your web site for answers. If they don't get what they want, when they want it, they'll move on. Can't sit at your desk all day to wait for Visitors? Try mobile chat and answer Live Chats on the road.

It's Easy and Fun

Alive Chat is enjoyable for your Visitors, your Staff and especially You.

The ease of use allows everyone to enjoy Alive Chat. It's designed with super-easy features for non-technical users, while being robust enough for the most tech-savvy. It's easy to install on your website - just a few lines of HTML/Javascript code. If you don't have a developer, we can do it for you.



Next: It's About Your Brand

Multiple Sites, Chats, Departments and Operators

Use the Multiple Websites feature to have the same Operators answer all your chats. Use Departments to divide up your Operators into separate queues (such as Sales, Tech Support or Billing).

Lead Generating Machine

Instantly chat with Visitors before they leave your web site. If you're offline, the Offline Message Form lets Visitors send you a message that gets sent to your email inbox.

Proactive Sales Tools

With Auto Pop-Ups, you can send floating Live Chat invitations based on Visitor's current page, time on site and other rules you set.

Reporting

Alive Chat PRO and Alive Chat PRO+ offer reporting tools that allow you to gauge how effective your Operators are (missed chats, response times, etc.) as well as a downloadable listing of everyone who visited your website.

Easy Flow of Communication

Mobile Chat allows you to chat from your mobile device(s) with Visitors. Operator Chat allows you to chat internally with your Operators. Private Chat allows Operators to join in on existing chats to assist other Operators.

Productivity Tools

Tabbed Chats, Canned Phrases, Auto-End Chat if Visitor does not respond, Visual/Audible alerts and more keep you and your staff on top of things.