AliveChat Pro+ The Complete Live Chat Solution

• $ 97.95 / month + $149.95 one time setup fee
• 2 Operator License
• Customization Package (company logo, etc. see below)
• Support for Unlimited Web Sites
• 128-bit SSL Secured Chat
• Live Site Monitor and Proactive Chat Invitations
• Traffic Tools (Visitor Recorder and 3rd Party Administrator Chat/Monitor)
• Reporting Tools (Operator Chat and Call Center Performance and Metrics)
• Professional Services
• $29.95 / month / additional operator

• Visitor Recorder
  This new tool allows you to record all your visitors that reach your web site so that you can analyze them at a later time. View their IP, country, city, browser settings, pages browsed, exit page, and duration on your web site. With this valuable information, you can improve the usability of your web site, and monitor how well your Pay Per Click (PPC) campaigns are working.
• Site Traffic Monitor + 3rd Party Chat
  An administrator (a user in addition to your 2 operator licenses) can monitor your web site traffic in real-time. View which operators are currently online/offline/away. Also view which visitors are in the queue, chatting, or just browsing your web site. The user has the ability to engage in 3rd party chats with any existing chat sessions that are occuring.

Reporting Tools

• Operator Performance Analysis Report
  Administrators may monitor an operator's performance in regards to missed calls, concurrent chats, queued calls, rejected chats, number of calls taken, average response time, and average chat length.
• Chat Trends Analysis Report
  Use this tool to query average chat requests per hour over a specified time period. Results can be downloaded into .XLS format. See the peak times for all your chat requests.
• Return Visitors Resolution Analysis Report
  With this tool you can see which visitors are repeat visitors that have their issues resolved 2 or more times. To see the details of this session, you can click on the chat transcript details to view what issues they were having, and how to reduce calls on this issue in the future.
• Information Capture Analysis Report
  Use this tool to query chat requests to determine the amount of specific information capture requests obtained by each operator. Results will be available only if information capture input is created.
• Operator Concurrent Chats Analysis Report
  Administrators may produce reports about the number of concurrent chats amongst all operators given a specific 24-hour time period and time interval of 5-minute steps. The average concurrent chats per operator per 24 hour period as well as average for the whole organization is displayed at the bottom.

More information on Administrator Analysis Tools

AliveChat Professional Services - With AliveChat Pro+, you will receive graphic design and configuration services to have AliveChat fully customized to your company's brand. We will work with any creatives that you have and create a customized platform for your call center. Other services include designing proactive pop-ups, setting up departments, setting up hotkeys, and basically anything that you need to get AliveChat set up for your company.

Standard AliveChat Features - AliveChat Pro+ has all the standard features that can be found here in the AliveChat Features Matrix.