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Instantly view your customer's desktop and solve support issues visually! If a picture is worth 1000 words, then real-time screen sharing is priceless.

By viewing a web site visitor's screen simultaneously, your support team can guide the customer through shopping carts, assist them to complete orders, and fix computer issues instantly.

Live Screen Sharing provides your chat representatives with a powerful, fast, clear, and effective method of fullfilling sales and support objectives at a very reasonable cost.

How It Works

During an existing chat session, the Operator can request a Live Screen Sharing session with the Visitor:

Operator Console - Operator requests a Screen Sharing Session with the Visitor in Chat.

Visitor Chat Window - the Visitor is prompted to show their screen to the Operator

Operator Side - A real-time, streaming screen feed is shown on the Operator's computer. The Operator can view everything the Visitor is looking at and guide them further via chat.

Why use our Live Screen Sharing Solution?

Our solution is proven to work time after time on any computer platform - this means any Operating System (Windows, Mac, Linux), with any browser (Internet Explorer, Firefox, Safari)*. Compatibility is only half the reason, the other half is simplicity. It is so simple to use, even your least savvy customers will know how to start a Live Screen Sharing session. Live Screen Sharing from WebsiteAlive - The ultra compatible, extra simple-to-use solution to get everyone on the "same page".

*Computer must have Java installed

What are the Benefits of Screen Sharing?

Support - No second guessing as to what the customer is describing. Look straight into their computer and watch exactly what they are seeing. Save confusion, errors, and the most valuable asset: time.

Sales - Guide the customer through the right parts of your web site and specific areas of a web page. Assist them in adding items into shopping carts and overall purchase process to complete the sale and convert more browsers to buyers.

Requirements

Standard internet browser, internet connection, and Java. Nothing is installed on Operator or Visitor ends.

Pricing and License

A Live Screen Sharing license starts at $49.95 per month in addition to any AliveChat license you may have. Each license allows an Operator to issue a Live Screen Sharing session with anyone with a computer on the internet at any time of day. If you need to allow multiple simultaneous Live Screen Sharing sessions possible for your organization, you may purchase additional licenses.

Try the Live Demo - Now!

		Step 1: Launch the Viewer from this computer.
		Step 2: Launch the Sender from another computer (open this page - http://www.websitealive.com/screen-sharing.asp - on another computer).

How to Get Started

You can easily add Live Screen Sharing to your account by contacting us at 1-888-696-4513 x50. We do offer a 10-day free trial for evaluation purposes.

Call 1-888-696-4513 x50
for Live Screen Sharing Evaluation with your AliveChat Account