Client Testimonials
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Phoenix Coyotes "AliveChat has dramatically increased our number of hot leads since we have implemented it into our site. Our customers are already on our website and AliveChat allows us to interact with them non-invasively. The program also allows us to communicate with potential customers that aren’t readily available by phone. AliveChat is the perfect add-on program to help our ticket sales ability in a struggling economy." Michael Sharer |
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Ballena Technologies "We were looking for a way to advance our current technology (interactive 3-D venue visualization) with our clients through LIVE CHAT. We feel that partnering with websitealive.com will increase ticket sales, and customer service for our clients by adding their CHAT component to our system. Now consumers will have the luxury of viewing a seat at one of our many sport and entertainment venues around the country and be able to interact with our clients instantly."Steve Stonehouse |
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Attilanet Corporation "The ability to view our website visitors, including the search engine keywords and/or web site referral links used to find our sites has been invaluable. Our response rates to our proactive content chat invitations has ranged from 4.5 - 7.5% in comparison to the usual 1 - 2% email response rates. With further tweaking of the proactive content we look forward to engaging a full 10% of all our website visitors in meaningful two way dialog. In addition we have gained a wealth of knowledge by watching our visitors click through in real time. Whether calculating a monthly payment, searching makes or filling out a credit app. We at Attilanet look forward to working with you to push the frontiers of the Virtual Automobile Dealership and propelling our clients past their competition with cutting edge websites and engaging proactive custom content tailored by the Internet Manager to individual website users in real time!"Carl Krumenacher |
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Chicago Blackhawks "The Blackhawks implemented the WebsiteAlive chat and had our ticket staff up and talking to prospective buyers within minutes. One account executive in our office alone has sold more than $20k in season tickets just in the past two months using the chat, so it has obviously been a valuable addition for our staff."Adam Kempenaar |
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Cleveland Cavaliers "AliveChat has allowed the Cavs Sales Team to engage multiple prospects in focused conversations. This has drastically helped us gain more knowledge about our web browsers and the quickest way to reach them."Bob Sivik, Business Development |
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Omni X Auto Sports "In the last month of using the AliveChat, we have realized a three times sales increase over our previous volume. The ability to answer customer questions before purchase without the hassles and overhead involved with the standard phone support system has already proven itself "priceless." Real-time visitor tracking is a valuable feature that lets us track the habits of visitors and provide immediate support on the products they are looking at. Plus the ability to share the screen with the customer allows point and click direction and explanations as if we were face to face with the customer. Support here at Omni X Auto Sports recommends this tool to ANY e-Commerce or customer support related website. Using any other chat software is "living in the past." Not having it is as good as "shooting ourselves in the foot." We tested a number of different chat support clients and AliveChat was by far the best. The utter simplicity, flexibility of features and affordable price are very attractive. Ultimately we have been able to reduce phone calls to near zero while continuing to provide immediate and high quality support with less staff. The ability to "Brand" the design of the chat window keeps customers attention on our site while adding to the benefits of "Branding." If it hasn't been made clear yet, support reps can reply to more customer queries via chat than phone. Plus, customers love it!"Omni X Auto Sports |
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IT on Command
" ITonCommand has experienced a notable increase in online conversions since subscribing to Websitealive's Alive Chat Pro. Search Engine Optimization is our primary source of lead generation, so having the ability to engage with our online visitors is paramount to our SEO success. The visitor tracking data allows us to analyze keyword effectiveness, web page visits and online conversions in real-time, improving the ROI of our SEO efforts. And since ITonCommand is a hosted IT Outsourcing solution, we're big fans of getting our live chat via a hosted model--no software to download or manage! Websitealive is an affordable, effective marketing and sales tool!" Annette Nueske |
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UltimateFitnessGear.com "WebsiteAlive helped our company with placing the chat script on our website. They worked directly with the developers of our site and took care of all of the technical side of things. Not only does the chat look nice and flows with our site, but service we received from WebsiteAlive is well worth the expenses. We wanted to offer our customers another source for customer service and after finding WebsiteAlive we knew this was perfect. Their customer tracking tool is very cool and a great tool to have, since we can see what our customers are doing on our site at any given moment."Derek Cladek Owner www.ultimatefitnessgear.com |
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PersonalizeGifts.com "I have tried many other live chats for my web site (www.personalizegifts.com) but none can compare to your software. When I found your site for live chat I was sold immediately on your ability to mobilize to my wireless phone so that I can have 24 hour access to my customers. Another feature I love is the icon tags which allow me to see which search engines my customers are finding my site on, plus I can save these tags for future use. Your footprints are absolutely amazing, another plus! I am so impressed and satisfied with your software, your tech support and engineers and as an extra incentive you have the best price around."A very satisfied customer Charlene, President/CEO Personalize Gifts www.personalizegifts.com |
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GoldShield Direct "Our conversions and sales have improved because of greater customer confidence. The support provided by Dustin Yu and the Websitealive staff is excellent. I am extremely happy that we have chosen WebsiteAlive instead of other costlier options."Ryan Scott, Manager of Online Marketing www.goldshieldusa.com |
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Leadbot "AliveChat has allowed Leadbot to capture opportunities that would have otherwise been missed. Through its ability to track visitors on our site in real time, and offer invitations of help to those needing it, or nearing purchase, we have converted prospects to customers. The service has paid for itself many times over."Ben Wagner, President and CEO www.leadbot.com |
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AccuConference "We were searching for another way to respond to our clients and AliveChat has provided that to us. We have been able to dramatically increase our ability to respond to customer's need and now we have the ability to provide numerous lines of communication. Working with AliveChat has made taking care of our customer's questions quick and easy, and our customers really like being able to reach us through a chat system." Rob Anderson, VP of Marketing |
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Coastline Community College "I just wanted to take the time to let you know how much success we are having using your live chat product. The system is easy to use, efficient, and in tough budget times allows Coastline Community College to serve students that we would not otherwise be able to serve. We currently use your product to within our counseling department and in our transfer center. Students love it! Below are some comments from students who have experienced the system."
Dr. Shalamon A. Duke |
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Houston Rockets "I have to say that the Live Chat program has helped us connect with our customers in a new and unique way. The program is easy to use, and has generated several sales for us. The WebsiteAlive group has been very helpful, and great to work with; they helped set everything up, and answer all of our questions. If you are looking for a new way to generate sales and sales leads, this is a great way." Cris Garthe |
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Fix My Playstation "We've been happy WebsiteAlive customers since August 2005 when we decided to test the concept of Live Chat on our Playstation repair service site. The interface is very easy to navigate and use, and customers love the ability to ask quick questions regarding their sick video game consoles." "WebsiteAlive's ability to report referring URLs gave us a critical insight within minutes of installing the chat code on our pages. We long suspected that our customers were searching geographically for repair centers in their cities, and when we checked our first new visitor's referring URL we found that they'd searched Google for "Playstation repair in San Diego". We have used this knowledge to significantly increase our traffic and sales over the past four years." Bob Leyland |
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FireCast EasyStart by WireSpring "We've been using AliveChat for several years and are very happy with the product. It's especially nice to see how the interface has evolved over time. While most products tend to get more complex and bloated with each new release, the people behind AliveChat have managed to make the user interface even more intuitive. I highly recommend AliveChat to anyone who is serious about delivering a great online experience. " Jeremy Zaretzky
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Musicians Wanted "I want to take this time to say how amazing your product is for my business. My sales have increased by 30% since using your product. I have used others, but they were always breaking down. WebsiteAlive is the most trusted and solid chat service I have ever used. Not to mention your customer support specialist." Cristopher Marc  |
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