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Chicago Blackhawks
The Blackhawks implemented the WebsiteAlive chat and had our ticket
staff up and talking to prospective buyers within minutes. One account
executive in our office alone has sold more than $20k in season tickets
just in the past two months using the chat, so it has obviously been a
valuable addition for our staff.
Adam Kempenaar
Omni X Auto Sports
"In the last month of using the ALIVE Live Chat system, we have realized a three times sales increase over our previous volume. The ability to answer customer questions before purchase without the hassles and overhead involved with the standard phone support system has already
proven itself "priceless." Real-time visitor tracking is a valuable
feature that lets us track the habits of visitors and provide immediate
support on the products they are looking at. Plus the
ability to share the screen with the customer allows point and click
direction and explanations as if we were face to face with the customer.
Support here at Omni X Auto Sports recommends this tool to ANY
e-Commerce or customer support related website. Using any other chat
software is "living in the past". Not having it is as good as "shooting ourselves in the foot." We tested a number of different chat support clients and Live Chat was by far the best. The utter simplicity, flexibility of features and affordable price are very attractive. Ultimately we have been able to reduce phone calls to near zero while continuing to provide immediate
and high quality support with less staff. The ability to "Brand" the
design of the chat window keeps customers attention on our site while
adding to the benefits of "Branding". If it hasn't been made clear yet, support reps can reply to more customer queries via chat than phone. Plus, customers love it!"
Omni X Auto Sports
UltimateFitnessGear.com
"Websitealive helped our company with placing the chat script on our website. They worked directly with the developers of our site and took care of all of the technical side of things. Not only does the chat look nice and flows with our site, but service we received from Websitealive is well worth the expenses.
We wanted to offer our customers another source for customer service and after finding Websitealive we knew this was perfect. Their customer tracking tool is very cool and a great tool to have, since we can see what our customers are doing on our site at any given moment."
Derek Cladek
Owner
Twisted Liquid Racing LLC
"As the top R/C power boat performance product manufacturer, we make our customers fast and they expect our service to be just as fast. With Website Alive we have been able to do just that. Adding live chat to our website has increased our sales by 19% and gave us a better working relationship with our customers. Making it easy to help and assist our customers on a level they have never seen. The service provided by the team at Website Alive is one of the best we have seen. One of the best investments TLR has ever made. If interacting with your customers in a plus, we suggest Website Alive as your chat host and service provider. Way to go Website Alive...You guys are truly Twisted!"
James Barringer
CEO Twisted Liquid Racing LLC
WHY GO FAST??? WHEN YOU CAN GO FASTER!!!
Cleveland Cavaliers
"AliveChat has allowed the Cavs Sales Team to engage multiple prospects in focused conversations. This has drastically helped us gain more knowledge about our web browsers and the quickest way to reach them."
Bob Sivik, Business Development
Cavaliers Operating Company, LLC
DotTunes
"Firstly... you have blown my socks off! I
thought that LivePerson was the best but my goodness your service
ROCKS!!! - Your featureset is sooo comprehensive and has not missed a
beat!"
Jeff Ayling
Jobs From Home
"All I can say is WOW! I love WebsiteAlive Services!
Awesome! Terrific! The application works smooth, effectively,
and is easy to use!
I will be with this company for as long as it exists! They are very
professional
and know what they are doing.
My web site visitors have already used the features of the chat applications
and
it is so easy for them and me! This is a top notch service. I am happy to be utilizing it!"
Andrea Taylor, Owner
Savannah Real Estate Marketplace
"As a Realtor in the Savannah, Georgia area, I'm always looking for ways to impress both my clients, as well as those who are searching for homes in this area. Using the live chat product offered by AliveChat allows me to answer questions people have about the properties I'm selling without them having to pick up the phone and call. I know for a fact that over the past 2 months, I've closed two transactions that were a direct result of a live chat conversation that took place on 2 very high priced homes in the Savannah area I was marketing online."
Scott Kublin, Realtor
Thawte Consulting (PTY) LTD
"The Websitealive reporting tools have helped me greatly with my monthly reporting and performance appraisals, especially the operator analysis feature and chat history trends! Our customers are happy with the real-time live support. The support for AliveChat is so great, we feel like their only customer. If there is a problem or improvement needed, it gets sorted out quickly."
Michelle Issacs, Technical Support
GoldShield Direct
"Our conversions and sales have improved because of greater customer confidence. The support provided by Dustin Yu and the Websitealive staff is excellent. I am extremely happy that we have chosen Websitealive instead of other costlier options."
Ryan Scott, Manager of Online Marketing
Leadbot
"AliveChat has allowed Leadbot to capture opportunities that would have otherwise been missed. Through its ability to track visitors on our site in real time, and offer invitations of help to those needing it, or nearing purchase, we have converted prospects to customers. The service has paid for itself many times over."
Ben Wagner, President and CEO
Web Ahoy
"Please accept my thanks and appreciation for the opportunity to use your product. I tried most of the systems shown in the following link:
WebsiteAlive proved to be the best choice in many ways. It is fast, simple and powerful at the same time. My second choice was Boldchat. My favorite feature of Websitealive is the ability to customize the screen text and messages. I would only suggest that more image icons/buttons be available, with different themes and colors. I have already recommended your system to many of my business friends in Orlando, Florida. Thanks again... I wish you much success..."
Arnold DeJesus
One WorkPlace
"We wanted to provide another way for our customers to contact us. We chose AliveChat after investigating many other similar products. Setting up AliveChat's demo was extremely easy, Dustin Yu was very helpful and we could be billed month to month without a long term contract.
AliveChat is flexible. Rather than using the "out-of-the-box" options available, we created our own instructional copy and the button interface to match our brand. We designed, tested and launched all within a few days. Additionally, this product is easy to use - all of our non-technical sales people were able to use it immediately."
Debsue Hayden
Design Director, Web
Internet Technology HUB
"There's no doubt in my mind that AliveChat is the best live help solution in the market today. Besides using it ourselves, we are now recommending this great solution to all our clients for whom we develop websites for. I am sure that AliveChat, when combined with the chat operator services offered by Text Sourcing, will provide an attractive, outsourced live help solution that corporate customers will simply love."
Kunal Sheth
CEO & Founder
Iconocast
"I've always wanted to know where my visitors are coming from, what search terms they have used to reach my site, what pages they are currently viewing, and how long they have been browsing. With this information, I can send proactive requests which are more targeted to what I have to offer, and in return convert more sales. AliveChat and its real-time technology is incredible."
Corey Katir
Creative eMarketing Designer
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