Customization AliveChat offers a wide range of options to customize your Live Chat from branding and styles, and custom forms, to how your Live Chat will engage your Visitors.

Engaging Your Visitors Below is a list of various ways you can engage your Visitors. Select one to see it in action.

• Image Chat Button
• Browser Hanger
• Proactive Pop-Up
• Text Link

Are There Other Customization Options?

Customize Your Style AliveChat lets you customize the look and feel of your chat’s style to match your company branding and website. You can even customize by department for organizations and businesses with multiple departments.

Customize Your Form Do you have specific questions or criteria you’d like before beginning a chat? AliveChat lets you tailor your forms giving your Live Chat Operators a better understanding of the incoming chat.

Private, Safe and Secure

Add the TRUSTe privacy seal to your chat window and join the thousands of organizations committed to building consumer trust online through participation in the TRUSTe Privacy Seal program.

What Other Features Are There?

Social Networking Integrate AliveChat into your favorite social networking platform such as Facebook, Twitter, Blog and more.

Productivity Features & Tools Multiple Sites, Chats, Departments and Operators with support for Transcripts, Hotkeys, and Visual / Audible Alerts.

Mobile Chat™ AliveChat To Go! Who says you need to work from a desk? It's a mobile world and we've got Mobile Apps to make sure you never miss a chat!

Transfer Chats: Web-To-Mobile AliveChat allows you to easily transfer your ongoing Live Chat from the web interface directly to your mobile device of choice. Never cut a Live Chat short, take it with you!

Free Apps! AliveApps™ are always free with an account.

AliveChat supports:
iPad | iPhone | Android Phones & Devices 

Operators Anywhere Your Live Chat Operators can log in 24/7 from any computer that is connected to the Internet with a standard web browser.

Internal Operator Chat Communicate with other Live Chat Operators within your organization via a private chat room, accessible only by your personnel.

Transfer Chats When your Operators can't answer a question, they can easily transfer the Live Chat to another Operator, via web or Mobile Chat.

What Other Operator Options Are Available?

Multiple Chats One Operator can chat with up to 20 Visitors at a time. The user-friendly AliveChat interface allows tabbing for high productivity.

Live Site Monitor Get real-time information about your Visitor as they browse through your site. Gather their IP address, browser configuration, the current page they are on and what link they clicked on to reach your site.

Monitor Chat Monitor any Operator's Live Chat in real-time ensuring satisfactory service, on the job training, and ideal when things get busy and you need an extra helping hand.

What Productivity Tools Are Available?

AliveChat Encourages Productivity Query statistics that help your business or organization grow and succeed, efficiently, all within a simple and easy to use interface.

Operator Performance Discover how Operators perform with in-depth analysis of each and every chat.

Reporting Tools Find results based on Surveys, Chat Trends, Concurrent Chats, Chat Labels, Proactive Trends, Site Traffic, and Visitor Recording Tools.

What Productivity Tools Are Available?

Departments & Sub Departments Create multiple departments for your organization and assign each operator to handle requests from that department.

Chat Transcripts All chats are saved in our system for future reference. Search transcripts with our Transcript Manager tool based on data range and multiple filters. View results on the web or download to a .CSV file to view in Excel or other spreadsheet software.

Chat Labels Label a chat upon completion with a customizable label/disposition such as ‘hot lead,’ ‘spam’ or ‘technical issue’. Each label can be set to send an email with the copy of the chat transcript.

Messages Filter messages by online and offline status.

Hotkeys Sometimes a web page already has the answers your customers are looking for. The agent can automatically direct the customer’s browser to a specific URL. Customizable phrases allow frequent questions to be answered quickly and easily by agents.

IP Address Filters Allow/Deny Filter for problematic IP Addresses.

THE Live Chat Solution For Your Website Used and trusted by more than 11,000 web and mobile site, AliveChat is the Live Chat solution — from ecommerce, professional sports and entertainment to hospitality and business.

We offer a straight-forward, no-nonsense approach to Live Chat. We listen to you and your customers and give you what you want and need, without unnecessary fluff. We don’t bombard you with features you don’t need or won’t use. Our products are easy-to-use and install with no site disruption. And because AliveChat is so customizable, companies can brand their AliveChat links and windows to match their website.

AliveChat brings tremendous value and ROI to your business. Helping you succeed is our number one goal.