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Innovation

We've been the first to market with many innovative ideas.

We're always thinking five steps ahead to make sure you're ahead of the competition.

Timeline

Simplicity

Great software features would be useless if no one could figure out how to use them.

We've designed our platform to be simple. Since it's an entirely hosted application, deployment is super fast and easy - just add a few lines of HTML code to your website, and you're live!

Flexibility

As your company and business grows, we've got the feature set to expand with you!

With Multiple Web Sites, 100% customization and universal APIs, thousands of users have built their business around Alive Chat. As your customer base grows, we're with you along the way with all the tools to help you be successful.

Value

Great software made affordable for any organization.

Whether you need two Operators or 100+ Operators, our team can help design, implement and support the Alive Chat infrastructure you need to succeed.



Next: See Our Plans & Pricing

Multiple Sites, Chats, Departments and Operators

Use the Multiple Websites feature to have the same Operators answer all your chats. Use Departments to divide up your Operators into separate queues (such as Sales, Tech Support or Billing).

Lead Generating Machine

Instantly chat with Visitors before they leave your web site. If you're offline, the Offline Message Form lets Visitors send you a message that gets sent to your email inbox.

Proactive Sales Tools

With Auto Pop-Ups, you can send floating Live Chat invitations based on Visitor's current page, time on site and other rules you set.

Reporting

Alive Chat PRO and Alive Chat PRO+ offer reporting tools that allow you to gauge how effective your Operators are (missed chats, response times, etc.) as well as a downloadable listing of everyone who visited your website.

Easy Flow of Communication

Mobile Chat allows you to chat from your mobile device(s) with Visitors. Operator Chat allows you to chat internally with your Operators. Private Chat allows Operators to join in on existing chats to assist other Operators.

Productivity Tools

Tabbed Chats, Canned Phrases, Auto-End Chat if Visitor does not respond, Visual/Audible alerts and more keep you and your staff on top of things.