Concierge

Chat + People

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Our Professional Agents Engage Your Web Visitors 24/7

Concierge combines the best live agents with the best live chat software, all in one easy, streamlined pay-per-performance solution.

Our live agents are trained to engage your website and mobile visitors in proactive chat, using best practices that help convert browsers into customers.

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Concierge

Outsource a Little, or a Lot

Always available 24/7/365, our experienced and dedicated U.S.-based or regional agents are there to assist your customers.

Outsource your entire operation to us, or supplement your support teams with ours during peak times or after hours.

Scales for any size business, from SMBs to Fortune 500 companies. No software necessary.

Pay-per-performance service: No hidden fees. Just pay for the online chats and the leads.

We Hire and Train Support Teams

Leave the time-consuming hiring, training, and chat answering work to us.
Perfect for your web and mobile sites with heavy traffic.

Concierge answering service also features:

Proactive Chat Means Better Engagement and Better Results

  • Use strategic business rules to trigger a chat precisely at the moment your customers need it.
  • Optimize rules to focus on the most likely buyers.
  • Intercept customers at that critical buy-or-don’t moment.
  • Create a clean and effective chat invitation that is easy to decline to boost customer satisfaction.

Data Analytics and Quality Assurance

Chat transcripts and easy-to-use reports provide valuable insights.

Improve agent performance and see what best practices are working.

Optimize purchasing and customer service operations.

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