AliveSocial

Socialize your live chat

Stay Connected Where Your Followers See You the Most

WebsiteAlive seamlessly integrates into your favorite social media networks.

  • Get more out of Twitter than just 140 characters using Live Chat to thoroughly engage customers.
  • Reach customers on Facebook using our Facebook FanPage App.
  • Leverage Hootsuite to instantly engage social users by starting a secure and instant connection with your sales or support team.
  • Safe, Private & Secure. All live chats are 1-on-1 and are secured by our partners Sitelock and TRUSTe.

Now Integrated With Hootsuite!

The World's Widely Used Social Relationship Platform.

Hootsuite allows you to manage all of your social networks
(Twitter, Facebook, LinkedIn and more) from a single interface.

Do Better Social Marketing and Lead Gen

Start a marketing campaign by sending chat links to users who mention a hashtag or keyword. Provide excellent customer support by identifing followers who are in need and resolving issues instantly over chat.

Coordinate With Your Chat Team

A private chat room allows all members of your support and sales staff who are logged into WebsiteAlive to communicate and collaborate privately. The internal operator chat will keep all agents ready to respond when your chat links are sent to followers.

Monitor Activity

Get a birds-eye view of chat activity with visitor data such as IP, geo-location, page views, duration, and navigation patterns. Add a new feed next to your social streams to see who's viewing your web pages in real time. Be proactive and send pop-up invitations to browsers and engage them into a chat session.

FAQs

How Do I Start Using AliveSocial?

After installing the Hootsuite App for WebsiteAlive, you log into your Administrator account to configure settings. Then, within Hootsuite, you can start sending out links to chat. View setup instructions on SlideShare via our Support page.

Is The Hootsuite App Free? How Can I Get It?

Yes, it's 100% free for any WebsiteAlive user, but you must have a Hootsuite Pro or Enterprise account. Check out or SlideShare on our Support page.

Which Social Networks Does This Work On?

Since AliveSocial only works through Hootsuite, it works on any social network Hootsuite supports. This means Twitter, Facebook, LinkedIn, to just name a few.

Do I Need My Own Agents?

No, you do not need your own agents. With AliveConcierge we've got you covered and we'll answer your chats for you 24/7/365 and forward you the leads. Of course, if you have your own in-house staff you can take your own chats.

When Is AliveSocial Available?

Register now for a WebsiteAlive account to reserve your spot! Since this is a limited release, we will be enabling AliveSocial on first-come, first-serve basis. If you are an existing customer, contact us at vip@websitealive.com and we'll enable this in your account.