How Ballena Technologies Uses AliveChat to Advance Interactive 3D Venue Visualization For Fans

CASE STUDY BALLENA TECHNOLOGIES | INDUSTRY TECH / SPORTS & ENTERTAINMENT

Ballena Technologies is the market leader in sports and entertainment venue visualization. Their award winning Seats3D product allows fans to create realistic seating visuals to make the online ticketing experience immersive and exciting for them. Fans can easily picture themselves at an event, which is a boon to the sales and marketing departments for sports teams, venue owner/operators, and Internet based ticketing solutions. Their Seats 3D product alone is used by 12 pro sports leagues facility websites, including the NCAA, NBA, NFL, MLB, MLS, NHL, and NASCAR.

As Steve Stonehouse, Ballena’s Senior VP of Sales, says:

We were looking for a way to advance our current technology (interactive 3-D venue visualization) with our clients through LIVE CHAT. We feel that partnering with websitealive.com will increase ticket sales, and customer service for our clients by adding their CHAT component to our system. Now consumers will have the luxury of viewing a seat at one of our many sport and entertainment venues around the country and be able to interact with our clients instantly.

FEATURES USED

Ballena Technologies use several customizable AliveChat features to offer instant customer service to their users.

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Offline Forms

Capture leads and convert them on your schedule

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Embedded Icons

Get high visibility of the chat agent's availability

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AliveTracker Code

Understand your customers by their actions

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Support Button

Streamline your servicing with click-to-chat softwrae