How Halloween Express Uses AliveChat to Brighten the Shopping Experience for its Customers

CASE STUDY HALLOWEEN EXPRESS | INDUSTRY SMB

Halloween Express has a giant collection of Halloween costumes and merchandise for parties, special events, creative types, and, of course, the spookiest day of the year. They've recently expanded to offer party decorations including inflatables, digital decor, and animated props, and unique party supplies for events such as Mardi Gras and Easter.

As Brad Butler, Chief Operating Officer, says, "For nine years, we have been using live chat to assist online shoppers. We’ve found WebsiteAlive's platform to be best in class. It's responsive, robust, and reliable. We use AliveChat to improve customer satisfaction and increase sales. Being able to answer a question for a customer in real time is often the difference between winning and losing the sale."

Additionally, Butler says:

AliveChat has been able to provide us a better online shopping experience for our customers. We’re very pleased with the AliveChat platform. It has helped us provide a better online shopping experience for our customers.

FEATURES USED

announcement

AliveConcierge

Live chat conversion experts on your website, 24/7

speaker_notes

Embedded Icons

Get high visibility of the chat agent's availability

code

AliveTracker Code

Understand your customers by their actions

label

Chat Link

Shortcode links for any application

WebsiteAlive

Products

Support

Useful Links

Connect With Us

Mail Us

2100 West Loop South - Suite 900
Houston, TX 77027 - US

Call Us

1-888-696-4513

Alive Technologies, Inc. BBB Business Review

© Alive Technologies, All Rights Reserved. All trademarks held by their respective owners.