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How Halloween Express Uses AliveChat to Brighten the Shopping Experience for its Customers

CASE STUDY HALLOWEEN EXPRESS | INDUSTRY SMB

Halloween Express has a giant collection of Halloween costumes and merchandise for parties, special events, creative types, and, of course, the spookiest day of the year. They've recently expanded to offer party decorations including inflatables, digital decor, and animated props, and unique party supplies for events such as Mardi Gras and Easter.

As Brad Butler, Chief Operating Officer, says, "For nine years, we have been using live chat to assist online shoppers. We’ve found WebsiteAlive's platform to be best in class. It's responsive, robust, and reliable. We use AliveChat to improve customer satisfaction and increase sales. Being able to answer a question for a customer in real time is often the difference between winning and losing the sale."

Additionally, Butler says:

AliveChat has been able to provide us a better online shopping experience for our customers. We’re very pleased with the AliveChat platform. It has helped us provide a better online shopping experience for our customers.

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