How Stapleton Denver uses AliveChat to stay connected with potential homeowners

CASE STUDY STAPLETON DENVER | INDUSTRY REAL ESTATE

Stapleton Denver is the virtual visitor center for online browsers interested in learning more about the city of Stapleton, Denver. The city was significantly redeveloped in 2001, applying the best of Denver’s classic neighborhoods and adding energy-efficient building standards, water-wise landscaping, affordable housing, and a pedestrian-friendly, mixed-use environment.

Stapleton Denver struggled to stay in touch with prospective home owners once the city shut down its physical visitor center. Their website solved this problem, but still lost a communication channel with visitors once they left the site. AliveChat allowed Stapleton Denver to get contact information from visitors engaged through chat. Those interested homeowners can then be nurtured further after their online visit, and the city can develop a relationship with them. Additionally, for any customer service questions or other inquiries, including sights to see and restaurants for lease, AliveChat allows Stapleton Denver to answer in real time and capture the lead.

FEATURES USED

Stapleton Denver use several customizable AliveChat features to offer their visitor a great customer service experience.

announcement

Chat Link

Use shortlinks for any application

speaker_notes

Embedded Icons

Get high visibility of the chat agent's availability

code

AliveTracker Code

Understand your customers by their actions

label

Hotkeys

One-button solutions for your website visitors

assignment

Pre & Post-Chat Surveys

Capture custom info about your visitor for the operator