Government Certified

Capability Statement

WebsiteAlive is a US-based online communication company providing AliveChat,AliveDial, AliveMessage, AliveSocial and AliveConcierge to municipal, state and federal government agencies, nonprofits, and public and private companies. Our chat, click-to-call, email message, social and concierge chat service allow organizations to meet and greet website visitors, facilitate commerce, resolve issues, improve customer satisfaction and create a humanized experience online. Used and trusted by more than 11,000 web, mobile and social sites worldwide, WebsiteAlive connects organizations to people in real time for immediate interaction that generates beneficial results and exceeds customer expectations.

Core Competencies

• Cloud based software
• Omnichannel solutions
• First contact resolution
• Privacy compliance

• Online engagement specialist
• One-to-one response expertise
• Productivity optimization
• System analysis

Some Public and Private Sector Clients

• US Bankruptcy Courts
  www.azb.uscourts.gov
• New York Department of Labor
  www.jobzone.nygov
• Worchester, MA
  http://worchesterma.gov
• Washington DC Courts
  http://dccourts.gov/internet/jurors/main.jsf

• DigiCert
  www.digicert.com
• Office Interiors Group
  www.oig.com
• GE Healthcare
  www3.gehealthcare.com/en
• Washington Wizards
  www.nba.wizards

Some Public and Private Sector Clients

• US Bankruptcy Courts
  www.azb.uscourts.gov
• New York Department of Labor
  www.jobzone.nygov
• Worchester, MA
  http://worchesterma.gov
• Washington DC Courts
  http://dccourts.gov/internet/jurors/main.jsf

• DigiCert
  www.digicert.com
• Office Interiors Group
  www.oig.com
• GE Healthcare
  www3.gehealthcare.com/en
• Washington Wizards
  www.nba.wizards

Features

• Ease of use
• Simple setup
• Customization flexibility
• Affordability
• Support 24/7

• Intuitive interface
• Security, confidentiality
• Scalability
• Social integration
• Sitelock Secure - TRUSTe Privacy

Security

WebsiteAlive’s main services are hosted and located within Amazon Web Services (AWS).

AWS is certified by following standards:
SOC 1/SSAE 16/ISAE 3402 (formerly SAS 70 Type II), SOC 2, FISMA, DIACAP, and FedRAMP, PCI DSS Level 1, ISO 27001, ITAR, FIPS 140-2.

• Ease of use
• Simple setup
• Customization flexibility
• Affordability
• Support 24/7

• Intuitive interface
• Security, confidentiality
• Scalability
• Social integration
• Sitelock Secure - TRUSTe Privacy

Company Data

AYU Technology Solutions LLC DBA WebsiteAlive
Founded 2004

Corporate Office
2100 West Loop South
Suite 900
Houston, Texas 77027

Washington DC Office
8829 Boone Blvd.
Suite 730
Tysons Corner, VA, 22182

Contact: Paul Glancy
Sales Manager-Government Contracts
888.696.4513 x88
(M) 804-921-3199

Codes and Other Data

DUNS Code # 012675770
Cage #6S5B5

NAICS Codes:

• 511210
• 541511
• 541519
• 454111

AWS is certified by following standards:

• SOC 1/SSAE 16/ISAE 3402 (formerly SAS 70 Type II)
• SOC 2
• FISMA
• DIACAP, and FedRAMP
• PCI DSS Level 1
• ISO 27001
• ITAR
• FIPS 140-2