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4/16/2014 4:00-8:00AM CST

Client Login

Please enter your Administrator or Operator
credentials to log in.

Pricing & Sign Up

Try It For 30 Days!

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No Credit Card Required

Enter your email address to the left and go!

Fully Functioning

Your 30-Day FREE Trial includes AliveChat Pro+, AliveDial and 20 Free AliveDial minutes giving you access to all of our great products!

Go Live Today!

Test drive the software instantly today. Easy to set up and fun to use!

Base Price

$2995 /mo

$6995 /mo

$9795 /mo

Operators Included

Operators Included

Operators Included

All versions of AliveChat include 2 concurrent Operator licenses. This means up to 2 Operators can log in at the same time to chat with Visitors. Each Operator has the ability to chat with up to 20 Visitors at a time. Within your account, you can create as many Operator accounts as you wish, but logging in simultaneously is based on your license. There is also one Administrator account which is the master user for your account.

2

2

2

Additional Operators

Additional Operators

Additional Operators

All versions of AliveChat include 2 Operators standard, but you can always increase the number of your Operator licenses for any version. The pricing for each Operator is dependent upon the version of AliveChat you use.

$995 /mo

$1995 /mo

$2995 /mo

Mobile Chat

Mobile Chat

Mobile Chat

Mobile Chat allows you to log in as an Operator on your mobile device (iPhone, iPad, Android, or any phone with SMS and web browser) to receive chats. All mobile applications are free of charge and can be found by searching the respective app store for the term 'AliveChat,' or visiting websitealive.com/phone on your mobile device.

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Customization

Customization

Customization

Create a 100% unique client window experience that matches your web site brand without the knowledge of HTML, CSS or any programming. Configure your chat window text, greeting messages, offline forms, and even direct Visitor to another URL if you are offline. Remove any 'Powered By' text. Use your own custom designed chat buttons and pop up invitations.

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Operator Reporting Suite

Operator Reporting Suite

Operator Reporting Suite

A full suite of reporting tools which allow you to track Operator Performance (completed / rejected / missed chats, average response time), and many other tools which help you determine how much to dedicate to staffing at various parts of the day.

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Visitor Invitations

Visitor Tracking & Invitations

Visitor Tracking & Invitations

Watch Visitors as they travel from page to page within your website. View what page they are on, what geographical location they are from (city/state/country), and time on the page. From this information, you can decide to send them an Invitation Pop-Up, which they can accept or decline to start a chat.

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Chat Transcripts

Chat Transcripts

Chat Transcripts

All chats are saved in our system for future reference. Search transcripts with our Transcript Manager tool based on date range and multiple filters. View results in web or download to a .CSV file to view in Excel or other spreadsheet software.

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Admin Rights

Admin Rights

Admin Rights

Assign Operators certain Administrator functions and permissions without giving away the master account password.

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Chat Sharing

Chat Sharing

Chat Sharing

Multiple Operators can join in and view any ongoing chat. Messages can be sent publicly to all parties, or privately to other Operators only. Perfect for training or monitoring all ongoing chats.

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Product Support

Product Support

Product Support

Tech questions can always be answered via techsupport@websitealive.com, or through our ticket system.

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Customization Features
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Pro+
Visitor Chat Window

Visitor Chat Window

Create a 100% unique client window experience that matches your website brand without the knowledge of HTML, CSS or any programming. Configure your chat window text, greeting messages, offline forms, and even direct Visitor to another URL if you are offline. Remove any 'Powered By' text.
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Multiple Websites

Multiple Websites

If your company has multiple websites/domains needing support, AliveChat allows you to create unique chat window designs for each individual website. This allows your organization to use one AliveChat account to support multiple websites with the same Operators! Easily distinguish the source website your Visitors are coming from with our visual identification features. Hotkeys (canned phrases) can also be website specific, so only the right ones are available to the Operator when they take chats from multiple sites.
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Offline Email Form

Offline Email Form

Allow your Visitors to leave a message if you are not signed in as an Operator. This message will be forwarded directly to your email box. You may also redirect them to a URL instead of the Offline Email Form. AliveChat also keeps a copy of the messages which is searchable in case you miss that email.
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Language / Localization

Language / Localization

Configure AliveChat's user text, prompts, and messages to be in your native language and dialogue.
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Fonts

Fonts

Bring a little flare into the conversation with customizable colors, font types and sizes. Available for Operator, Visitor and Administrator fonts.
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Proactive Pop-Ups

Proactive Pop-Ups

Create customized Proactive Pop-Ups geared for different users and pages of your website. For example, create a pop-up for new Visitors, one for promotions, and one for support.
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Chat Button Gallery

Chat Button Gallery

Use AliveChat's included graphic chat buttons or create your own design and use it for both online and offline buttons!
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Operator Profile Photo

Operator Profile Photo

Operators can upload an avatar image/photo that appears on the Visitor's chat window during chat.
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Visitor Tracking & Analytics
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Live Site Monitor

Live Site Monitor

Get real-time information about your Visitor as they browse through your site. Gather their IP address, browser configuration, the current page they are on, and see what link they clicked on to reach your site (also called the referrer).
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Visitor Footprints

Visitor Footprints

Track how your Visitors access your site. See every page that they have visited for their session and the duration of their visit.
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Referrer and Entry URLs

Referrer and Entry URLs

Find out where your Visitors are coming from and the search engine terms they used to find your site.
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Geo-Location

Geo-Location

Discover what country and city the Visitor is coming using IP to country geo-location lookup.
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Visitor Recorder

Visitor Recorder

This allows you to 'record' all the traffic requests made to your web site as seen in the Visitor Tracking. This data is great for later analysis of traffic patterns, as you can see what pages each Visitor looked at during their visit, what referring URL they clicked on to get to your site, and the exit page, which is the last page they loaded when they left your site. This can be used in conjunction with other analytic programs such as Google Analytics as the Visitor Recorder allows you to dig deep into each Visitor session as the other systems just provide a general summary.
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Chat Handling & Routing
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Efficient Call Routing

Efficient Call Routing

Automatic routing sends an incoming chat to the Operator with the least chat volume, providing efficient load balancing of incoming calls. This also ensures that online Operators receive equal call volume. Ring All Routing sends an alert to all Operators simultaneously and the first Operator to respond, answers the chat.
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Call Queue

Call Queue

Visitors are queued on a first come first serve (FIFO) basis and then transferred when Operators are available.
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Multiple Departments

Multiple Departments

Create multiple departments for your organization and assign each Operator to handle requests from that department.
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Pre-Chat Survey

Pre-Chat Survey

Create custom questionnaires that your Visitors answer before a chat session begins. This feature requires Visitors to enter information that can be used to route them to a specific department Operator (e.g. customer service, tech support) as well as give Operators advance information about the chat.
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End-of-Chat Survey

End-of-Chat Survey

Create custom surveys for Visitors to complete at the end of a chat. Compile the results to instantly measure the satisfaction of a Visitor's chat. All surveys are tagged with their the original chat conversation.
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Multiple Chat Lines

Multiple Chat Lines

Operators can chat with multiple Visitors at the same time. Operators and Administrators can specify 1-20 available chat lines.
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Call Transfer

Call Transfer

Sometimes certain Agents/Operators may not be equipped to answer a question. AliveChat can easily transfer the customer to another Operator. Transfers can also be sent to an Operator who is logged in on a mobile device via Mobile Chat.
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Spell Check

Spell Check

Depending on the browser you use, spell check may be a standard feature. AliveChat is completely browser-based, so it uses whatever tools your browsers have. Currently, Internet Explorer does not support spell check, however 3rd party tools can be added on to allow this.
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Auto-Send Chat to Emails (Admin)

Auto-Send Chat to Emails (Admin)

Specify emails in which all chat transcripts will be sent to automatically at the end of a chat.
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Chat Labels

Chat Labels

Label a chat upon completion with a customizable label/disposition such as 'Hot lead,' 'spam' or 'technical issue.' Each label can be set to send an email with the copy of the chat transcript.
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Chat Features
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Proactive Pop-Up Invites

Proactive Pop-Up Invites

Proactively send chat invitations to Visitors browsing your site. Proactive Pop-Ups can be customized to the type of sales pitch you want to present to the Visitor depending on where they are on your website. See Customization Features above.

Limit 3 Campaigns

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Screen Sharing

Screen Sharing

Need to view a website Visitor's screen? Add a visual element to AliveChat and start sharing screens with one simple click. Powered by LiveLOOK.

Add-On Available

Add-On Available

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Automatic Proactive Pop-Ups

Automatic Proactive Pop-Ups

Create filters which automatically trigger Proactive Pop-Up Invitations to Visitors on the website based on time on a page, number of pages viewed and which page they are on.
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Past Chat Lookup

Past Chat Lookup

Using sort queries, an Operator can look up a specific chat event.
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SSL Secured Chat

SSL Secured Chat

A SSL (Secure Sockets Layer) Operator and Visitor chat encrypts your chat conversation ensuring no one can intercept critical dialog.
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Typing Indicator

Typing Indicator

A "user is typing" message indicator will appear allowing the other party to know when you are typing.
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Hotkeys & Canned Phrases

Hotkeys & Canned Phrases

Sometimes a web page already has the answers your customers are looking for. The agent can automatically direct the customer's browser to a specific URL. Customizable phrases allow frequent questions to be answered quickly and easily by agents.
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Auto-Greetings

Auto-Greetings

When chats are accepted, programmable greetings respond immediately to welcome customer inquiries.
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Chat Emailed to Visitors

Chat Emailed to Visitors

Visitors have the option of having the chat sent to them via email.
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Return Visitor Recognition

Return Visitor Recognition

When customers connect with a chat, their network IP addresses are recorded. When customers return, their presence is detected and prior chat histories can be instantly accessed.
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Internal Operator Chat

Internal Operator Chat

Communicate with other Operators within your organization via a private chat room. Accessible only by your personnel, this channel is useful to exchange information and communicate with employees who are in separate departments and/or remote offices. When Operators log on, they are automatically loaded into the Operator chat room.
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Page Tagging

Page Tagging

Rename URLs found in the Live Site Monitor to easily identify complex website addresses. For example, 'http://www.yoursite.com' can be tagged as 'Home.'
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Away Mode

Away Mode

When you are on break, or away from your computer, you can leave AliveChat on away mode that will prevent Visitors from chatting with you. You can still monitor traffic, receive chat transfers, and request proactive chats while in away mode.
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Reporting and Analysis
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Survey Results

Survey Results

View the results of your custom surveys completed by Visitors at the end of chat.
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Proactive Pop-up Invitation Report

Proactive Pop-up Invitation Report

See the effectiveness of your Proactive Pop-Ups by viewing Reject, Accept, and Abandonment rates.
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Visitor Recorder

Visitor Recorder

This allows you to 'record' all the traffic requests made to your website as seen in the Visitor Tracking. This data is great for later analysis of traffic patterns, as you can see what pages each Visitor looked at during their visit, what referring URL they clicked on to get to your site, and the exit page, which is the last page they loaded when they left your site. This can be used in conjunction with other analytic programs such as Google Analytics as the Visitor Recorder allows you to dig deep into each Visitor session, while the other systems just provide a general summary.
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Site Traffic Monitor & Admin Chat

Site Traffic Monitor & Admin Chat

An Administrator (a user in addition to your 2 Operator licenses) can monitor your website traffic in real-time. View which Operators are currently online/offline/away. Also view which Visitors are in the queue, chatting, or just browsing your website. The Administrator has the ability to engage in 3rd-party chats with any existing chat sessions that are taking place.
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Operator Performance

Operator Performance

Administrators may monitor an Operator's number of calls taken, average calls per day, average response time, and average call length.
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Chat Trends

Chat Trends

Query average chat requests per hour. Results can be downloaded into .XLS format.
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Average Concurrent Chats

Average Concurrent Chats

This report allows call center administrators to gauge the amount of concurrent chats over a specified time period. Results will indicate if the call center is under or over staffed, suggesting changes to increase efficiency.
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Pre-Chat Survey Report

Pre-Chat Survey

Query chat requests to determine the amount of specific information capture requests obtained by each Operator. Results will be available only if information capture input is created.
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Concurrent Chats

Concurrent Chats

Administrators may produce reports about the number of concurrent chats among all Operators given a specific 24-hour time period and time interval of 5-minute steps.
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Support
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Email & Ticket Support

Email & Ticket Support

Tech questions can always be answered via techsupport@websitealive.com or through our ticket system.
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Live Chat Support

Live Chat Support

Ask your question via our online chat on our website or within the AliveChat system.
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Phone

Phone Support

Call us anytime at 1-888-696-4513 x2 for technical support and speak with a real, English speaking person. Monday through Friday, 9AM to 6PM Central time.
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VIP Priority Support

VIP Priority Support

Be connected to our top management team for your technical support requests.
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AliveDial

Cost Per Package

Cost Per Package

AliveDial, our Click-to-Call platform, allows Visitors to conduct business by telephone. Once a Visitor has entered their contact information the two parties are connected via telephone.

$2995

$6495

Chat Sharing

Integrates With AliveChat

Integrates With AliveChat

If you already have an AliveChat account, AliveDial seamlessly integrates into your chat windows with additional tabs. If you are within a chat, your Operators can instantly connect chat Visitors to phone agents via AliveDial.

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Call Us Today

Customization

Customization

Customization

Create a 100% unique client window experience that matches your web site brand without the knowledge of HTML, CSS or any programming.

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1.888.696.4513

Product Support

Product Support

Product Support

Tech questions can always be answered via techsupport@websitealive.com, or through our ticket system.

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Enterprise Options Available!

Do you or your business need more options? WebsiteAlive can help with a customized and unique plan to suit your needs!

Contact Bryan Apgar, VP of Sales today for a free consultation.