| AliveChat | AliveChat+ | |
|---|---|---|
| Licenses Included | 2 | 2 |
| Additional License(s) | $20/mo. | $40/mo. |
| Mobile Chat | ||
| Customization | ||
| Visitor Tracking & Invitations | ||
| Chat Transcripts | ||
| Admin Rights | ||
| Co-Chat | ||
| Desktop Screen Sharing | ||
| Reporting Suite |
| AliveChat | AliveChat+ | |
|---|---|---|
| Visitor Chat Window | ||
| Multiple Websites | ||
| Offline Email Form | ||
| Language/Localization | ||
| Fonts | ||
| Proactive Pop-Ups | ||
| Chat Button Gallery | ||
| Operator Profile Photo |
| AliveChat | AliveChat+ | |
|---|---|---|
| Live Site Monitor | ||
| Visitor Footprints | ||
| Referrer and Entry URLs | ||
| Geo-Location | ||
| Visitor Recorder |
| AliveChat | AliveChat+ | |
|---|---|---|
| Efficient Call Routing | ||
| Call Queue | ||
| Multiple Departments | ||
| Pre-Chat Survey | ||
| End-of-Chat Survey | ||
| Multiple Chat Lines | ||
| Call Transfer | ||
| Spell Check | ||
| Auto-Send Chat to Emails (Admin) | ||
| Chat Labels |
| AliveChat | AliveChat+ | |
|---|---|---|
| Proactive Pop-Up Invites | ||
| Automatic Proactive Pop-Ups | ||
| Past Chat Lookup | ||
| SSL Secured Chat | ||
| Typing Indicator | ||
| Hotkeys & Canned Phrases | ||
| Auto-Greetings | ||
| Chat Emailed to Visitors | ||
| Return Visitor Recognition | ||
| Internal Operator Chat | ||
| Page Tagging |
| AliveChat | AliveChat+ | |
|---|---|---|
| Survey Results | ||
| Proactive Pop-up Invitation Report | ||
| Visitor Recorder | ||
| Site Traffic Monitor & Admin Chat | ||
| Operator Performance | ||
| Chat Trends | ||
| Average Concurrent Chats | ||
| Pre-Chat/Post-Chat Survey Report | ||
| Concurrent Chats |
| AliveChat | AliveChat+ | |
|---|---|---|
| Email & Ticket Support | ||
| Live Chat Support | ||
| Phone Support | ||
| VIP Priority Support |
A license is a concurrent operator account. For AliveChat software, you can create as many Operator accounts as you wish, but the license will determine how many Operators will be logged in at one time. For example, if you have 2 licenses, then up to 2 Operators can be logged in at a time to chat. You can easily purchase additional licenses through our Shopping Cart.
There are no contracts. You can pay month to month, and cancel at anytime. We do however offer a discount of 10% for 1 year pre-payment.
We're available via phone, chat, or email M-F 8AM-5PM CST. If you have emergency issues, we also have support to make sure you're covered on off hours and holidays.
Yes, we can set up invoicing for your account. Please contact accounting@websitealive.com.
Yes, we have additional fee-based services for customization and configuration to make sure you've set things up correctly and quickly. Please inquire within via sales@websitealive.com.
