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Base Price
$2995 /mo
$6995 /mo
$9795 /mo
Operators Included
Operators Included
All versions of AliveChat include 2 concurrent Operator licenses. This means up to 2 Operators can log in at the same time to chat with Visitors. Each Operator has the ability to chat with up to 20 Visitors at a time. Within your account, you can create as many Operator accounts as you wish, but logging in simultaneously is based on your license. There is also one Administrator account which is the master user for your account.
Operators Included
All versions of AliveChat include 2 concurrent Operator licenses. This means up to 2 Operators can log in at the same time to chat with Visitors. Each Operator has the ability to chat with up to 20 Visitors at a time. Within your account, you can create as many Operator accounts as you wish, but logging in simultaneously is based on your license. There is also one Administrator account which is the master user for your account.2
2
2
Additional Operators
Additional Operators
All versions of AliveChat include 2 Operators standard, but you can always increase the number of your Operator licenses for any version. The pricing for each Operator is dependent upon the version of AliveChat you use.
Additional Operators
All versions of AliveChat include 2 Operators standard, but you can always increase the number of your Operator licenses for any version. The pricing for each Operator is dependent upon the version of AliveChat you use.$995 /mo
$1995 /mo
$2995 /mo
Mobile Chat
Mobile Chat
Mobile Chat allows you to log in as an Operator on your mobile device (iPhone, iPad, Android, or any phone with SMS and web browser) to receive chats. All mobile applications are free of charge and can be found by searching the respective app store for the term 'AliveChat,' or visiting websitealive.com/phone on your mobile device.
Mobile Chat
Mobile Chat allows you to log in as an Operator on your mobile device (iPhone, iPad, Android, or any phone with SMS and web browser) to receive chats. All mobile applications are free of charge and can be found by searching the respective app store for the term 'AliveChat,' or visiting websitealive.com/phone on your mobile device.
Customization
Customization
Create a 100% unique client window experience that matches your web site brand without the knowledge of HTML, CSS or any programming. Configure your chat window text, greeting messages, offline forms, and even direct Visitor to another URL if you are offline. Remove any 'Powered By' text. Use your own custom designed chat buttons and pop up invitations.
Customization
Create a 100% unique client window experience that matches your web site brand without the knowledge of HTML, CSS or any programming. Configure your chat window text, greeting messages, offline forms, and even direct Visitor to another URL if you are offline. Remove any 'Powered By' text. Use your own custom designed chat buttons and pop up invitations.
Operator Reporting Suite
Operator Reporting Suite
A full suite of reporting tools which allow you to track Operator Performance (completed / rejected / missed chats, average response time), and many other tools which help you determine how much to dedicate to staffing at various parts of the day.
Operator Reporting Suite
A full suite of reporting tools which allow you to track Operator Performance (completed / rejected / missed chats, average response time), and many other tools which help you determine how much to dedicate to staffing at various parts of the day.
Visitor Tracking & Invitations
Visitor Tracking & Invitations
Watch Visitors as they travel from page to page within your website. View what page they are on, what geographical location they are from (city/state/country), and time on the page. From this information, you can decide to send them an Invitation Pop-Up, which they can accept or decline to start a chat.
Visitor Tracking & Invitations
Watch Visitors as they travel from page to page within your website. View what page they are on, what geographical location they are from (city/state/country), and time on the page. From this information, you can decide to send them an Invitation Pop-Up, which they can accept or decline to start a chat.
Chat Transcripts
Chat Transcripts
All chats are saved in our system for future reference. Search transcripts with our Transcript Manager tool based on date range and multiple filters. View results in web or download to a .CSV file to view in Excel or other spreadsheet software.
Chat Transcripts
All chats are saved in our system for future reference. Search transcripts with our Transcript Manager tool based on date range and multiple filters. View results in web or download to a .CSV file to view in Excel or other spreadsheet software.
Admin Rights
Admin Rights
Assign Operators certain Administrator functions and permissions without giving away the master account password.
Admin Rights
Assign Operators certain Administrator functions and permissions without giving away the master account password.
Chat Sharing
Chat Sharing
Multiple Operators can join in and view any ongoing chat. Messages can be sent publicly to all parties, or privately to other Operators only. Perfect for training or monitoring all ongoing chats.
Chat Sharing
Multiple Operators can join in and view any ongoing chat. Messages can be sent publicly to all parties, or privately to other Operators only. Perfect for training or monitoring all ongoing chats.
Desktop Screen Sharing
Desktop Screen Sharing
Need to view a Visitor's desktop or show yours? One-click desktop screen sharing allows you to easily solve issues visually. Prices are based on per concurrent license per month. For example, if you have 5 Operators logged in and 1 Screen Sharing license, only 1 Operator can use Screen Sharing at a time. You can easily purchase multiple Screen Sharing licenses as needed.
Desktop Screen Sharing
Need to view a Visitor's desktop or show yours? One-click desktop screen sharing allows you to easily solve issues visually. Prices are based on per concurrent license per month. For example, if you have 5 Operators logged in and 1 Screen Sharing license, only 1 Operator can use Screen Sharing at a time. You can easily purchase multiple Screen Sharing licenses as needed.$2995 /mo
$2995 /mo
$2995 /mo
Customization Features
Lite
Pro
Pro+
Visitor Chat Window
Visitor Chat Window
Create a 100% unique client window experience that matches your website brand without the knowledge of HTML, CSS or any programming. Configure your chat window text, greeting messages, offline forms, and even direct Visitor to another URL if you are offline. Remove any 'Powered By' text.Multiple Websites
Multiple Websites
If your company has multiple websites/domains needing support, AliveChat allows you to create unique chat window designs for each individual website. This allows your organization to use one AliveChat account to support multiple websites with the same Operators! Easily distinguish the source website your Visitors are coming from with our visual identification features. Hotkeys (canned phrases) can also be website specific, so only the right ones are available to the Operator when they take chats from multiple sites.Offline Email Form
Offline Email Form
Allow your Visitors to leave a message if you are not signed in as an Operator. This message will be forwarded directly to your email box. You may also redirect them to a URL instead of the Offline Email Form. AliveChat also keeps a copy of the messages which is searchable in case you miss that email.Language / Localization
Language / Localization
Configure AliveChat's user text, prompts, and messages to be in your native language and dialogue.Fonts
Fonts
Bring a little flare into the conversation with customizable colors, font types and sizes. Available for Operator, Visitor and Administrator fonts.Proactive Pop-Ups
Proactive Pop-Ups
Create customized Proactive Pop-Ups geared for different users and pages of your website. For example, create a pop-up for new Visitors, one for promotions, and one for support.Chat Button Gallery
Chat Button Gallery
Use AliveChat's included graphic chat buttons or create your own design and use it for both online and offline buttons!Operator Profile Photo
Operator Profile Photo
Operators can upload an avatar image/photo that appears on the Visitor's chat window during chat.Visitor Tracking & Analytics
Lite
Pro
Pro+
Live Site Monitor
Live Site Monitor
Get real-time information about your Visitor as they browse through your site. Gather their IP address, browser configuration, the current page they are on, and see what link they clicked on to reach your site (also called the referrer).Visitor Footprints
Visitor Footprints
Track how your Visitors access your site. See every page that they have visited for their session and the duration of their visit.Referrer and Entry URLs
Referrer and Entry URLs
Find out where your Visitors are coming from and the search engine terms they used to find your site.Geo-Location
Geo-Location
Discover what country and city the Visitor is coming using IP to country geo-location lookup.Visitor Recorder
Visitor Recorder
This allows you to 'record' all the traffic requests made to your web site as seen in the Visitor Tracking. This data is great for later analysis of traffic patterns, as you can see what pages each Visitor looked at during their visit, what referring URL they clicked on to get to your site, and the exit page, which is the last page they loaded when they left your site. This can be used in conjunction with other analytic programs such as Google Analytics as the Visitor Recorder allows you to dig deep into each Visitor session as the other systems just provide a general summary.Chat Handling & Routing
Lite
Pro
Pro+
Efficient Call Routing
Efficient Call Routing
Automatic routing sends an incoming chat to the Operator with the least chat volume, providing efficient load balancing of incoming calls. This also ensures that online Operators receive equal call volume. Ring All Routing sends an alert to all Operators simultaneously and the first Operator to respond, answers the chat.Call Queue
Call Queue
Visitors are queued on a first come first serve (FIFO) basis and then transferred when Operators are available.Multiple Departments
Multiple Departments
Create multiple departments for your organization and assign each Operator to handle requests from that department.Pre-Chat Survey
Pre-Chat Survey
Create custom questionnaires that your Visitors answer before a chat session begins. This feature requires Visitors to enter information that can be used to route them to a specific department Operator (e.g. customer service, tech support) as well as give Operators advance information about the chat.End-of-Chat Survey
End-of-Chat Survey
Create custom surveys for Visitors to complete at the end of a chat. Compile the results to instantly measure the satisfaction of a Visitor's chat. All surveys are tagged with their the original chat conversation.Multiple Chat Lines
Multiple Chat Lines
Operators can chat with multiple Visitors at the same time. Operators and Administrators can specify 1-20 available chat lines.Call Transfer
Call Transfer
Sometimes certain Agents/Operators may not be equipped to answer a question. AliveChat can easily transfer the customer to another Operator. Transfers can also be sent to an Operator who is logged in on a mobile device via Mobile Chat.Spell Check
Spell Check
Depending on the browser you use, spell check may be a standard feature. AliveChat is completely browser-based, so it uses whatever tools your browsers have. Currently, Internet Explorer does not support spell check, however 3rd party tools can be added on to allow this.Auto-Send Chat to Emails (Admin)
Auto-Send Chat to Emails (Admin)
Specify emails in which all chat transcripts will be sent to automatically at the end of a chat.Chat Labels
Chat Labels
Label a chat upon completion with a customizable label/disposition such as 'Hot lead,' 'spam' or 'technical issue.' Each label can be set to send an email with the copy of the chat transcript.Chat Features
Lite
Pro
Pro+
Proactive Pop-Up Invites
Proactive Pop-Up Invites
Proactively send chat invitations to Visitors browsing your site. Proactive Pop-Ups can be customized to the type of sales pitch you want to present to the Visitor depending on where they are on your website. See Customization Features above.Limit 3 Campaigns
Automatic Proactive Pop-Ups
Automatic Proactive Pop-Ups
Create filters which automatically trigger Proactive Pop-Up Invitations to Visitors on the website based on time on a page, number of pages viewed and which page they are on.Past Chat Lookup
Past Chat Lookup
Using sort queries, an Operator can look up a specific chat event.SSL Secured Chat
SSL Secured Chat
A SSL (Secure Sockets Layer) Operator and Visitor chat encrypts your chat conversation ensuring no one can intercept critical dialog.Typing Indicator
Typing Indicator
A "user is typing" message indicator will appear allowing the other party to know when you are typing.Hotkeys & Canned Phrases
Hotkeys & Canned Phrases
Sometimes a web page already has the answers your customers are looking for. The agent can automatically direct the customer's browser to a specific URL. Customizable phrases allow frequent questions to be answered quickly and easily by agents.Auto-Greetings
Auto-Greetings
When chats are accepted, programmable greetings respond immediately to welcome customer inquiries.Chat Emailed to Visitors
Chat Emailed to Visitors
Visitors have the option of having the chat sent to them via email.Return Visitor Recognition
Return Visitor Recognition
When customers connect with a chat, their network IP addresses are recorded. When customers return, their presence is detected and prior chat histories can be instantly accessed.Internal Operator Chat
Internal Operator Chat
Communicate with other Operators within your organization via a private chat room. Accessible only by your personnel, this channel is useful to exchange information and communicate with employees who are in separate departments and/or remote offices. When Operators log on, they are automatically loaded into the Operator chat room.Page Tagging
Page Tagging
Rename URLs found in the Live Site Monitor to easily identify complex website addresses. For example, 'http://www.yoursite.com' can be tagged as 'Home.'Away Mode
Away Mode
When you are on break, or away from your computer, you can leave AliveChat on away mode that will prevent Visitors from chatting with you. You can still monitor traffic, receive chat transfers, and request proactive chats while in away mode.Reporting and Analysis
Lite
Pro
Pro+
Survey Results
Survey Results
View the results of your custom surveys completed by Visitors at the end of chat.Proactive Pop-up Invitation Report
Proactive Pop-up Invitation Report
See the effectiveness of your Proactive Pop-Ups by viewing Reject, Accept, and Abandonment rates.Visitor Recorder
Visitor Recorder
This allows you to 'record' all the traffic requests made to your website as seen in the Visitor Tracking. This data is great for later analysis of traffic patterns, as you can see what pages each Visitor looked at during their visit, what referring URL they clicked on to get to your site, and the exit page, which is the last page they loaded when they left your site. This can be used in conjunction with other analytic programs such as Google Analytics as the Visitor Recorder allows you to dig deep into each Visitor session, while the other systems just provide a general summary.Site Traffic Monitor & Admin Chat
Site Traffic Monitor & Admin Chat
An Administrator (a user in addition to your 2 Operator licenses) can monitor your website traffic in real-time. View which Operators are currently online/offline/away. Also view which Visitors are in the queue, chatting, or just browsing your website. The Administrator has the ability to engage in 3rd-party chats with any existing chat sessions that are taking place.Operator Performance
Operator Performance
Administrators may monitor an Operator's number of calls taken, average calls per day, average response time, and average call length.Chat Trends
Chat Trends
Query average chat requests per hour. Results can be downloaded into .XLS format.Average Concurrent Chats
Average Concurrent Chats
This report allows call center administrators to gauge the amount of concurrent chats over a specified time period. Results will indicate if the call center is under or over staffed, suggesting changes to increase efficiency.Pre-Chat Survey Report
Pre-Chat Survey
Query chat requests to determine the amount of specific information capture requests obtained by each Operator. Results will be available only if information capture input is created.Concurrent Chats
Concurrent Chats
Administrators may produce reports about the number of concurrent chats among all Operators given a specific 24-hour time period and time interval of 5-minute steps.Support
Lite
Pro
Pro+
Email & Ticket Support
Email & Ticket Support
Tech questions can always be answered via techsupport@websitealive.com or through our ticket system.Live Chat Support
Live Chat Support
Ask your question via our online chat on our website or within the AliveChat system.Phone
Phone Support
Call us anytime at 1-888-696-4513 x2 for technical support and speak with a real, English speaking person. Monday through Friday, 9AM to 6PM Central time.VIP Priority Support
VIP Priority Support
Be connected to our top management team for your technical support requests.
Cost Per Package
Cost Per Package
AliveDial, our Click-to-Call platform, allows Visitors to conduct business by telephone. Once a Visitor has entered their contact information the two parties are connected via telephone.
Cost Per Package
AliveDial, our Click-to-Call platform, allows Visitors to conduct business by telephone. Once a Visitor has entered their contact information the two parties are connected via telephone.$2995
$6495
Integrates With AliveChat
Integrates With AliveChat
If you already have an AliveChat account, AliveDial seamlessly integrates into your chat windows with additional tabs. If you are within a chat, your Operators can instantly connect chat Visitors to phone agents via AliveDial.
Integrates With AliveChat
If you already have an AliveChat account, AliveDial seamlessly integrates into your chat windows with additional tabs. If you are within a chat, your Operators can instantly connect chat Visitors to phone agents via AliveDial.Call Us Today
Customization
Customization
Create a 100% unique client window experience that matches your web site brand without the knowledge of HTML, CSS or any programming.
Customization
Create a 100% unique client window experience that matches your web site brand without the knowledge of HTML, CSS or any programming.1.888.696.4513
Product Support
Product Support
Tech questions can always be answered via techsupport@websitealive.com, or through our ticket system.
Product Support
Tech questions can always be answered via techsupport@websitealive.com, or through our ticket system.
Enterprise Options Available!
Do you or your business need more options? WebsiteAlive can help with a customized and unique plan to suit your needs!
Contact Bryan Apgar, VP of Sales today for a free consultation.